Shenzhen Government Online
Q&A
Q: Good day, I'm about to resign from working in Shenzhen to attend school in Shanghai. I would like to know the following: - What documents will I need to apply for a stay permit after resigning from my office? -When should I make the online reservation to apply for the stay permit on the 16th? - How long will it take to get the stay permit if I successfully apply for it on the 16th? 08-21
A: Public Security Bureau of Shenzhen Municipality: 1. After you resign to study in Shanghai, you need to apply for a study residence permit in Shanghai IMMD. The admission letter of the school etc. is required to apply for study visa. For details, please contact the immigration department in Shanghai.2. You need to apply for a stay permit 7 days before your visa expires, and it takes 7 working days to process the stay permit.
Q: I would like to inquire how to process his China Police Clearance if he is not working in Shenzhen anymore. We were able to get China Police Clearance from July 11, 2009 to Oct 21, 2013 when we are still in SZ back then. But now, we need China Police Clearance from Jan 2012 to Dec 2017, and he is back in the Philippines. 08-21
A: Public Security Bureau of Shenzhen Municipality: If your husband held a residence permit issued by the Shenzhen Immigration Bureau during that time, he can entrust someone else to come and get the certificate of no criminal record.
Q: How can I get COVID-19 vaccinations in Shenzhen? 12-05
A: Shenzhen Municipal Health Commission: In order to implement vaccination in a safe and orderly manner, an online appointment method with group appointment as the primary while individual appointment as the secondary shall be adopted. Appointment via phone numbers of the designated vaccination sites shall only be adopted for those who don’t have access to network. In principle, vaccination is not provided without appointment. For vaccination organized by enterprises, public institutions, chambers of Commerce, etc. in Shenzhen, applicants are able to book a group appointment through the "健康深圳" WeChat official account (Public Services > For foreigners > Group Appointment). Once booked successfully, applicants can organize a group to get vaccinated at the appointment time and site. For vaccination not organized by enterprises, public institutions, chambers of Commerce, etc. in Shenzhen, applicants are able to book an appointment through the "健康深圳" WeChat official account (Public Services > For foreigners > Individual Appointment). Once booked successfully, applicants can get vaccinated at the appointment time and site. To get vaccinated, applicants need to present their Permanent Residence ID Card or their passport and a residence permit in the People's Republic of China, as well as a medical insurance proof. Foreign nationals who have bought social insurance (including medical insurance) in Guangdong must present a valid medical insurance proof on site.
Q: Dear Sir/Madam, could you advise that if a German passport and HKPID holder who owns company and factory in China, will he get preferential treatment in terms of entering Shenzhen from Hong Kong through Shenzhen Bay custom? 12-02
A: Office of Port of Entry and Exit of Shenzhen Municipal People's Government: By far, the prevention and control measures of COVID-19 of Shenzhen Bay Port have not undergone any other changes and there is no related preferential treatment policy.
Q: Hello, I want to ask which documents do I need to submit to register for temporary residence? Should I go to any police station to register ? Thank you. 11-17
A: The Public Security Bureau of Shenzhen Municipality: Please check the link: https://msjw.ga.sz.gov.cn/hzhz/images/440300/jwrylszs/jwrylszspc.png
Q: I need a copy of my criminal record from my time in China, I understand I need to go to the Public Security Bureau, but I cannot find out where it is? 10-20
A: The Public Security Bureau of Shenzhen Municipality: You are suggested to check it on the official website: http://ga.sz.gov.cn/
Q: Vaccinated people with Chinese vaccine should still get quarantined when entering Mainland China? 08-12
A: Office of Port of Entry and Exit of Shenzhen Municipal People's Government: Yes, every inboud travler is required to undergo collective quarantine.
Q: Hello, I am traveling to Shenzen in June. I would like to book a hotel for isolation please provide me the name of hotels to choose it. Thanks you 05-16
A: Office of Port of Entry and Exit of Shenzhen Municipal People's Government: To book a hotel for quarantine, if you are going to enter Shenzhen via Shenzhen Bay Port, you are requried to register in the official booking system and make a reservation. The address is: https://hk.sz.gov.cn/
Q: My visa has expired due to over stay. I have been to the various government office and they told me to go online and contact someone regarding the penalty.I called the number and the person gave me another number to call for non residents and as of today 20 -4-2021 no one answers the phone. Could you give me a working number and address of where I am to go to settle? 04-28
A: Public Security Bureau of Shenzhen Municipality: You are suggested to call the Office of Entry and Exit and they will elaborate it. The number is 12367.
Q: I am a South African Diplomat working in the Russian Federation. I would like to visit my children who came to China in 2018 for work and currently staying in Shenzhen. I have received the Sputnik vaccine in Russia during March 2021. Kindly advice if we can visit the city without having to go for quarantine at the hotel for 14 days? 04-13
A: Office of Port of Entry and Exit of Shenzhen Municipal People's Government: It does not matter whether you get vaccinated or not. All of the travelers who enter Shenzhen are required to undergo a 14-day collective quarantine. 
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